Frequently Asked Questions

If the answer isn't here, then only God knows where it is.

Do the pages load quickly?

The fastest hosting on the internet via Tier 1 Content Delivery Network, Amazon Cloudfront, and Fastly. 100+ data centres worldwide means your site loads fast for every visitor. AWS provides a global infrastructure supporting millions of sites. While Fastly delivers your website in milliseconds.

Do you supply GDPR paperwork for my website?

No, we do not provide nor support any documentation regarding GDPR. We can add the documents to your website but we will not generate or produce the documents for you. Please see here for a GDPR package that we have used in the past.

Can I amend text and images on my website?

You must have editor access to be able to make text and image alterations to your website. This is only available within some of our website packages. If you require editor access for your website, please let us know when you enquire.

If you do not have editor access or need a visual change, please email our ticket system and the web team will complete your request.

Is hosting included in my monthly fee?

If you are on a monthly website package then yes, hosting charges are included in your monthly fee. This keeps the website up and running. Stop your monthly payment and the hosting stops. If you are paying for your website on a one-off basis, you will have an additional hosting charge.

How do I get to the top of Google?

Google is continuously changing its algorithm, therefore the criteria to getting to top of Google also changes frequently. By taking out an SEO Package we can accurately assess the best way forward for your website regarding SEO. Our SEO tactics are entirely dependent on your industry, your website's domain authority and your target audience. Our SEO department are highly experienced and will do everything they can to get your website on the first page of the search engine for specific, highly searched keyword terms. Take a look at our case studies to see some of the results we have achieved for clients through SEO.

We cannot guarantee that you will appear at the top of Google, but will do everything in our power to get your website as far up the results as possible!

Is any SEO included in the website packages?

All of our websites have meta titles, meta descriptions, alt tags and open graph images included. They are built with SEO in mind and include fast hosting which helps them to rank well within search engines. However, to excel within Google and other search engines, we would recommend taking out an SEO package alongside your website package for optimum results and return on investment (ROI).

I already have a Facebook Business Page, can you manage this for me?

We certainly can! Just get in touch and we can curate a social media package which suits your exact requirements.

Can you post on my Google Business listing?

Yes, we are able to post on Google Business for you under one of our Social Media Packages.

What if I want to cancel?

We would hope that you would stay with us for as long as possible, but we understand that you may need to cancel a service(s). To do this, we would need one months notice prior to cancellation. This ensures that we have the time to correct your Direct Debit accounts so that no payments are taken after your cancellation month.

What happens after the final month in my contract?

After your final month regardless of what contract you are on, you will be enrolled into a one month rolling contract. If you wish to terminate services during this rolling contract then we will still need one months notice from you.

What if I cancel my Direct Debit for my website?

Cancelling your Direct Debit without prior notice will result in your website being taken down. Your monthly fee keeps your website up and running, so cancelling this will cancel the website hosting.

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