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FAQ's

Have a question about
our VoIP services?

We have answered our most commonly asked questions below, but please contact us if you need any further assistance.

FAQ's
What if I move premises?
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No problem, our Hosted customers can simply connect the handset at the new location and you will be up and running in minutes. If you have a traditional fixed line then why not port your number to us? Our service is not location dependant, this means you are not tied to a particular exchange. For example, we have a customer in Malaysia with a Brighton telephone number.

Is there any help setting up my handset?
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Absolutely, if you purchased a handset from us we have an auto provisioning service, simply plug and play. We have manual phone configuration guides in the support section for handsets purchased elsewhere. As we are a friendly bunch we will always help you with this where we can.

I've used internet telephony before, it was poor quality
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Technology and bandwidth has progressed immensely in recent years. Call quality is superb, something which is often commented on by our customers, better than a traditional line.

I work from home a lot, can you help?
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Definitely! We can offer you all the functionality of the office at home. Our Hot desking feature could be for you, keep the same extension number wherever you go.

What if my internet connection goes down, won't I lose calls?
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We built FD VOX with something going wrong somewhere in mind. We are able to automatically failover to a number of your choice in case your connection becomes unreliable. We always recommend using a business internet provider, we recommend using Zen Internet.

Do I have to use a physical handset?
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No. If you prefer you can use a Desktop or Smartphone App instead, we would be happy to discuss this with you.

Is your telephony solution reliable?
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Yes! We run our entire business on internet telephony, as do most of our customers many of which are businesses with a significant turnover.

I want phones that look good
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Absolutely! We stock handsets from Cisco, Gigaset, Panasonic, Snom and Yealink. These brands have proven to be reliable as well as looking good.
Checkout our hardware page here.